This policy describes FollowTheLuck’s practices regarding personally identifiable information and data (“personal information”). This policy applies to our websites, applications, emails and text messages and accounts on social media (the “Platforms”). By using the platforms, you accept the terms of this policy.
Categories for what personal information we collect
When you visit the platforms, we may collect information about and from you. Some of it may be personal information. This information may include search history, IP address, screen resolution, browser used, operating system and settings, visit times, and referring URLs. If you use a mobile device, we may also collect data that identifies your device, your settings and your location.
If you choose to register, we will collect your email address and other preferences you provide to us.
If you choose to contact our customer service, we collect all inquiries, complaints or other information that you provide to our customer service team.
If you choose to participate in contests or similar promotions, we will collect all the information you provide, such as images, captions or other content in accordance with the conditions set out at the time.
When you provide us with personal information, you are telling us that the information is true, accurate, complete and current. You also tell us that you have the authority to provide us with this information.
How we collect your personal information
Personal information you give us
We collect your personal information directly from you. For example, when you provide us with your personal information, if you register, contact our customer service or participate in contests.
Personal information we collect passively
Platform features can use your device’s settings and features that allow us to determine your physical location. These technologies may include IP address mapping, WiFi, GPS signals, mobile antenna positioning or other technologies. We use this information to improve and personalize your experience and provide you with offers and services that may interest you. For example, we can help you find the nearest casino. FollowTheLuck does not have control over your device’s settings, but we recommend that you enable location services so that you can take advantage of the services and features we offer, which are based on location.
Personal information we collect from third parties
We collect your personal information from third parties. This can happen, for example, when you log in using another platform such as Facebook.
Why do we use your personal information?
Your personal information is used in the following ways:
To improve our services
To improve our platforms and services, to better understand the users of our platforms and services and to protect our property rights and prevent damage to it.
We use your information for marketing reasons. These include:
To send you marketing-related emails from a FollowTheLuck address regarding our or our partners’ services, if you have chosen to receive emails from us and as permitted by law.
To display more relevant advertisements and recommendations, or to exclude advertisements and content you may find irrelevant. This advertising may appear to you on our platforms as well as third party platforms (including social media) and includes information or offers that we or our affiliates think you will find interesting. Individualized ads may be based on information collected through cookies.
If you choose to participate in advertising activities (such as contests or similar promotions), we use relevant information to manage those advertisements.
To contact you in the following ways:
To contact you if you have contacted FollowTheLuck’s customer service
To send you informative and administrative e-mails
To send you information about services offered by FollowTheLuck or our business partners that we believe that you will find interesting
You can manage your gaming preferences under your profile. Marketing emails have a “no thanks” URL and you can unsubscribe from such emails at any time.
How we share your personal information
Companies associated with the company and change of control
We may share your personal information if FollowTheLuck (or any part of the company) is sold or otherwise changes control. Owners will have access to your personal information for the uses set forth herein.
We may share your personal information with providers who perform services on our behalf and who have entered into a written agreement to protect and not disclose your information further.
If you are redirected to an online casino through the platforms, we have permission to share your personal information such as name, mobile and email with these. These third parties will treat your personal information as data controllers in accordance with their own privacy policies.
We may share your personal information with various business partners. Some of these affiliates may use your personal information for online behavioral advertising purposes or to offer you services or products that we think you will find interesting. We may also share your information as otherwise described to you at the time of collection. For example, we may share your information with the promotional partners if you provide information in connection with entering a contest. We may also share anonymous aggregated usage information with partners.
Information shared with the public
If you send us a review of FollowTheLuck, you give us permission to publish it on all our platforms under the username you have provided. You also give us permission to put it together with other reviews.
We may pass on personal information if required by law, for example to law enforcement or other authorities. This includes court orders, subpoenas and orders resulting from legal proceedings and administrative or criminal investigations. We may also disclose your personal information if the disclosure is necessary for the prevention, detection or prosecution of criminal acts or to prevent other damages, or in response to a lawsuit or to enforce our rights and claims.
We may also share anonymously aggregated usage information with others.
How we store and protect your personal information
Our servers and data centers are located in Europe and our service providers may be located there and in other countries. By providing us with your personal information, you accept that your personal information may be transferred to and stored in these countries. Subject to the laws in force in these other countries, we will take the necessary security measures to maintain the protection of your personal information, for example by obtaining contractual obligations based on EU clauses for data recipients.
We retain your personal information for as long as you are active using FollowTheLuck.
We also retain your personal information to comply with our legal obligations, resolve disputes and enforce our contracts.
Users of FollowTheLuck must be at least 18 years old.
Access: You are at all times entitled, without any fees and in accordance with applicable laws, to receive information about all the personal information we hold about you. In special cases, however, we may ask you to pay a reasonable fee before we provide information if it is in accordance with applicable laws.
We may request proof of your identity before responding to any requests.
How to contact us
ComOn Network ApS (CVR: 34 57 93 93)
Att .: FollowTheLuck
Lyskær 8b 1. – DK2730 Herlev, Denmark
We (or our suppliers) use several common tracking tools such as cookies. We use these tools to collect usage information and demographic information about you over time and across different websites as you use our platforms. We also have third parties (such as advertisers) who collect personal information in this way. The tools we use may include browser cookies. Your browser stores these cookies on your computer in a small file.
By using the platforms, you give us your voluntary, unambiguous and informed consent to the use of all cookies and tracking tools mentioned in this policy.
FollowTheLuck uses tracking tools for the following purposes
To track new visitors on the platforms
To help us recognize your browser as a previous visitor. This includes that we store and remember any preferences that may have been set while your browser visited the platforms, such as language.
Making use of cross-device monitoring (track monitoring) to optimize our advertising activities. As part of track monitoring, FollowTheLuck may combine information collected from a particular browser or mobile device with another computer or device associated with the computer or device from which the information was collected. By changing your cookie settings on your device, you can change your tracking settings for advertising purposes.
To work with online advertising companies to display targeted advertising on our platforms and third-party platforms that you visit. This targeting may be based on information you submit on our platforms or third-party platforms. This targeting may also be based on your activities or behavior on our platforms or third-party platforms. We may also collect information about your browsing history from our business partners.
To help improve our website’s offerings and for capacity planning purposes. We or our third-party providers may install ‘analytics cookies’. These enable us to collect aggregated or segmented information about the types of visitors who have access to our platforms and the pages and advertisements they see. In order to better understand your use of our platforms, we or our third-party service providers may collect information about this use, including pages visited, links clicked on. We do not use this information to personally identify you.